PatCom Medical USA Inc. Course Complaint Policy
1. Purpose
1.1 The purpose of this Complaint Policy is to establish a transparent and effective process for identifying, addressing, and preventing non-conformities (complaints) relating to PatCom Medical USA Inc. Innovation and Education and to ensure continuous improvement.
2. Scope
2.1 This procedure applies to all non-conformities identified within PatCom Medical USA Inc. Innovation and Education processes, products, and services, requiring actions for correction, root cause analysis, implementation, and verification of effectiveness for continual improvement and satisfaction.
3. Complaint Procedure
3.1 Contact Information
For any complaints, individuals are encouraged to contact:
Valene Polson
Email: vpolson@patcommedical.com
3.2 Submission of Complaints
Complaints can be submitted via email to the provided contact person, Valene Polson. The complaint should include the following details:
Full Name
Contact Information (Phone Number, Email)
Course Name and Registration Details
Nature of the Complaint
3.3 Acknowledgment
Upon receipt of a complaint, an acknowledgment email will be sent to the complainant within 3-5 business days to confirm that the complaint has been received and is being reviewed.
3.4 Investigation
The organization will conduct a thorough and impartial investigation into the complaint. This may involve gathering relevant information from various sources, including the complainant, course instructors, and any other pertinent parties.
3.5 Resolution
Every effort will be made to resolve the complaint promptly. The organization will communicate the resolution to the complainant in writing within 7-14 business days. If additional time is required, the complainant will be provided with regular updates on the status of the investigation.
4. Appeals
4.1 If the complainant is dissatisfied with the resolution provided, they may appeal the decision. Appeals should be submitted in writing to Valene Polson at vpolson@patcommedical.com within 7 business days of receipt of resolution.
4.2 An appeal will be reviewed by an independent and impartial party not involved in the initial investigation.
4.3 The decision of the appeal will be communicated to the complainant in writing within 7 business days and is considered final.
5. Confidentiality
All information related to the complaint, including the identity of the complainant, will be treated with the utmost confidentiality to the extent allowed by law.
6. Non-Retaliation
No individual filing a complaint will face any form of retaliation for bringing forward a legitimate concern.
7. Review and Revision
This Complaint Policy will be periodically reviewed and revised as necessary to ensure its effectiveness.
8. Contact Information
For questions or concerns related to this Complaint Policy, please contact:
Valene Polson
Email: vpolson@patcommedical.com
PatCom Medical USA Inc. Date: 02/08/2024